Management Style and Practices Essay

Why the management style and practices that had worked well in the past began to cause discontent within the workforce? United Parcel Service (UPS) has a strict and regulated system. The managers have already determined everything for his staffs. All the employees are ought to follow every single step that has arranged previously by their company. The employees are bound with rules and regulations that they couldn’t have their own pace in working. Thus, the employees are now feeling stress and complaint on their jobs. The drivers are always require to make countless runs during the day to deliver overnight letters since UPS has made a guarantee of 10.30 am delivery services for it. For instance, a morning run is made to deliver the overnight letter, while a later run is made to deliver the remaining parcels. UPS has also increase the parcel weight and improves the technology so that it will be able to cope with delivery services on larger parcel. During the early- to mid- 1990s, the drives have to be trained on how to use UPS’s sophisticated and technical parcel-tracing systems. Hence, the UPS drivers have to learn to deliver the new services and new systems that could performance a better workload and services for customers. But, this has driven the UPS drivers into a situation where they felt discontent with the new delivery services. Besides, the engineers have delegated a set of suitable tasks to different workers in order to maximize its performance on delivery services. This is to ensure that the workers will perform every task down to the most minutes detail. The UPS workers have an average of 80 working hours per week that could be says as they had turn out better than machines. Generally, these changes on the management style and practices have impacts on the UPS staffs. The workers were suffocated and discontent over the competition-induced changes which have brought some difficulties to them. A research has shown that UPS workers scored in the 91st percentile of U.S. workers for job stress, while many of them suffered from nervous tension, phobias, back strain or injuries. Jim Carey, who was a former UPS driver and also was the first Teamster general president, had set fire on the strike against UPS. Carey was supported by the vast majority of UPS Teamster as most of the people were dissent of â€Å"living to work† and wishes to have better life. Even though UPS offers highly competitive hourly wages, salaries and total compensation plans to both full time and part time workers compared to other competitive company, but most people are searching for living a better life, which include a healthy lifestyle. The employees in UPS seem to follow every rules and regulations. It is because they have no right to voice out their idea and opinion. Lower level managers are obviously feared of questioning to the senior managers. It shows that the vile based management style is starts at the top. It may counterproductive and impacts the worker’s ability to provide better services to their customers.